Intelligently create a library of information for your visitors by analyzing live chat and bot engagements. The ChatFunnels Intelligent Knowledge base allows you to deliver the right information to your visitors regardless of the time of day, their interest or questions.
Understand what's relevant and important to your visitors. Using the ChatFunnels reporting platform you can determine trending topics and categories, current deflection rates and the concerns & needs of your customers.
Intelligent auto trainer interprets the meaning of your knowledge base and uses machine learning to know the best time and context to answer even complex questions. Explore trends of which questions your customers are asking most often. Refine your bot by adding questions that might be missing.