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Bot Analysis Key Components

Live Chat Audit

The ChatFunnels Live Chat audit uses a “Secret Shopper” technique to identify your teams performance engaging in and responding to live chat requests. All results are benchmarked against industry standards.

Offer Analysis

Chatbots require different strategies based on the offer presented in the bot logic. The ChatFunnels Analysis will document your website current approaches and will present recommendations and benchmarks.

Bot Personalization Analysis

Effective chatbots require ABM and individual personalization. The ChatFunnels Bot Analysis will examine your current bot deployment and provide a personalization baseline set of recommendations.

Live Chat Success

“After Implementing the ChatFunnels trainings/strategies, we have decreased average live chat response times by over 73%, our response rates are now 100%, and our email capture rates have increased by 52%. The proof is in the data!”

Derek Boggs
Sr. Manager, Demand Gen, Ivanti