Tips for Effectively Customizing the User Experience with Chatbots

Consumers love customization. Whether it is a customized pair of shoes or a perfectly tailored suit, personalized products make customers happy. Customization increases customer satisfaction, trust, and loyalty toward the service provider. 

Customization is a concept that is becoming more prevalent, especially in the digital world. We are moving away from broad experiences and toward unique experiences for users based on their individual preferences and needs. 

What is a Chatbot?

Chatbots provide a great way to create personalized experiences for customers on a webpage. 

Chatbots use artificial intelligence to understand what the visitor on your website wants and helps them reach their desired outcome in a simple way. Well designed chatbots use existing data to understand the type of questions being asked. They also analyze correct answers in order to learn and continually get better at answering future questions. This learning and improvement is a way that allows chatbots to become increasingly more effective in creating unique experiences for users. 

Customer Engagement and Customization

There are several benefits to using chatbots.

Chatbots provide a way to simplify the user experience. Websites can hold an incredible amount of information about your product. When a customer wants to learn more, they won’t want to have to sift through all of that information to find the answer. Instead of wasting their time looking for answers to their questions, chatbots create a way to get answers with just a few clicks. Chatbots are also tailored to provide the information that each user is looking for with customization, ease, and speed! 

Chatbots are also good at creating normal and natural conversations, as if it was with a real person. A user may not realize that they are not talking to a human when interacting with a bot. Customers may even feel more comfortable chatting with a bot. Chatbots are not humans, so they dont express emotions as a human would. This creates a more comfortable experience for the user. This also allows interactions with bots to be generally positive. Bots provide optimal customer service by treating everyone equally with respect and undivided attention. 

Chatbots are always ready to provide help when you need it. That means 24 hours of the day 7 days a week. This allows customers to get help that they need even if it’s not during the normal workday. This is also a powerful tool for businesses that are limited in their number of employees. With chatbots, there is no need to hire around the clock support staff. 

Lastly, the quick responses and helpful information that chatbots provide allow users to feel important and valued. No longer do users have to wait on the phone or feel ignored when looking for answers to their questions. This creates a better experience for the customer and promotes your brand. Chatbots can leave a positive impression that makes customers excited about your brand and comfortable on your website. 

Tips to Creating an Effective Bot

First, there must be strategic thought put into the creation of your bot. That will take some time and effort in the beginning. ChatFunnels provides a team of consultants that is fully equipped to build bots, give insights, answer questions, and train your sales team. It’s all about working together to get the bot to the level that you need it to be. 

Next, make sure there is a good conversational flow. The interaction and conversations that users are having should feel as real and natural as possible. Improving the bot to make it more casual and conversational will allow users to feel more open to interaction with the bot. The tone and style of the conversation will also depend on the industry. Know your customers and what they will be most comfortable with. 

Lastly, make sure data is the driving force behind all your decisions. You want to be able to quantify your success and know how and where to improve. As you track the data, analyse, and learn from it, you will be able to make smarter decisions in the future. 

Customization Can Start Today

ChatFunnels is a great place to start customizing user experiences with chatbots. Click here to book a demo or start your 14 day free trial today!