The Conversational Insider Blog

How to Get your Live Chat Going

Reading Time: 6 minutes Podcast: Digital Conversations with Billy Bateman Host: Billy Bateman – Billy Bateman is the co-founder and VP of Operations for ChatFunnels, the digital conversation analytics, […]

Case Study: Retargeting Bot

Reading Time: 3 minutes Picture this: a new person visits your website, looks around for a bit, and starts to interact with your brand-new fancy chatbot that’s equipped with […]

The Holy Trinity of Conversation Design

Reading Time: 3 minutes There are thousands of bots out there that are very effective at achieving the goals of the company. However there are tens of thousands of […]

Insights from the Chatbot Conference Featuring Trace Hansen

Reading Time: 9 minutes Podcast: Digital Conversations with Billy Bateman Host: Billy Bateman – Billy Bateman is the co-founder and VP of Operations for ChatFunnels, the digital conversation analytics, […]

Digital Conversations with Billy Bateman, featuring Ish Jindal

Reading Time: 9 minutes  Billy: Alrighty, hi everybody and welcome to the show I am your host Billy Bateman and today I am joined by the CEO and […]

How to Create Successful Chatbot Experiments

Reading Time: 4 minutes Chatbot software? Check. Nifty chatbot designs? Check. Solid strategy and implementation? Check. A variety of chatbot experiments that test specific success factors and are reported […]

How to Get Your Sales Team to Fall in Love with Chatbots

Reading Time: 3 minutes

A Simple Guide to Intercom Tours

Reading Time: 5 minutes

3 Reasons Why Companies Fail with Chatbot Optimization

Reading Time: 3 minutes

Conversational Marketing – the Bridge for the Sales and Marketing Divide

Reading Time: 4 minutes The Sales and Marketing departments don’t always see eye-to-eye when it comes to delivering the best buying experience for their customers. Generally, marketing sits at […]

The How and Why of Live Chat

Reading Time: 2 minutes Live chat used to be “a nice option to have.” Its job was to look flashy and make customers feel confident that if all else […]

Real Time Digital Conversations

Reading Time: 3 minutes Over the last 20 years, the way we communicate with our customers has fundamentally changed.  In the 90s, the phone ruled, the pager was cutting […]

Tracking Your Chatbots: Three Key Metrics

Reading Time: 3 minutes Just like with other members of your sales team, tracking the performance of your sales chatbots is essential to hitting your numbers. When performance is […]

SaaS Shelfware – How to Keep the Dust off your Bot

Reading Time: 4 minutes As technology has evolved it has brought us new and better ways to work and live. This evolution has come through several tech disruptions. One […]

Can Machines Think – the Human Side of Chatbots

Reading Time: 3 minutes ‘Can machines think?’ Alan Turing first asked this question in a 1950 paper called Computing Machinery and Intelligence. The possibility of artificial intelligence (AI) has […]

Why $4.6 Billion is Being Spent on Website Visitors that are Never Engaged

Reading Time: 3 minutes According to a Pew Research Study, 6 out of 10 (58%) of Americans search the web before making purchasing decisions. For business-to-business (B2B) customers, that […]

Does the way we talk about our Offers during Digital Conversations affects our Conversion Rates?

Reading Time: 3 minutes Digital conversations are increasingly prevalent throughout almost every customer and sales engagement, both with businesses and consumers. These technologies sometimes enhance the capibilities of a […]

Sales and Marketing Chatbot Adoption – 35% of companies have figured it out, have you?

Reading Time: 3 minutes Chatbots are one of the new “hot” topics in technology.  However, bots are not new.  They have been around since the 1960’s and were originally […]

Why You Should Use Intercom’s New AI Answer Bot

Reading Time: 2 minutes There are several benefits to using Intercom’s AI enhanced Answer Bot. By way of background, Intercom is a software company that produces a messaging platform.  […]

How to use Chatbots and the Amazon Echo Show to generate an 89% enterprise conversion rate.

Reading Time: 2 minutes Recently we ran a fascinating experiment with one of our customers to help create new enterprise sales pipeline.  The objective was to identify companies that […]

SuperBot 2019 Recap

Reading Time: 2 minutes Last week I attended SuperBot hosted by Dashbot.  Overall, it was a great event and very insightful about what people are doing with both voice […]

Takeaways from the 2018 State of Chatbots

Reading Time: 2 minutes Recently, Drift did a study on chatbots that was interesting. Below are a few points that I found to be of particular interest with a […]

Chatbot Qualifying Question Order Test Results

Reading Time: 2 minutes We are also looking for ways to make chatbots more effective for various applications. One of the best applications for chatbots is using them to […]

Chatbots- Reshaping Digital Marketing Landscape, One Day at a Time!

Reading Time: 2 minutes Ten years ago, the thought of marketing and technology coinciding and collaborating hand-in-hand, would be thought to be a strange phenomenon. Yet, we have arrived […]

Four Easy Chatbot Wins

Reading Time: 2 minutes There are a lot of ways you can use a chatbot for sales & marketing. Below we compiled our top four favorite methods we use […]

Four Tips for Your Initial Chatbot Deployment

Reading Time: 2 minutes So you’ve decided to use a chatbot on your site to enhance lead capture and customer experience. Here are a few tips we’ve found to […]