5 Secrets to Killin' it with Live Chat

Whitepaper

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White Paper Key Findings

Live Chat Availability

63% of customers were more likely to return to a website that offers live chat (Source: Emarketer). This White paper shares five things you can do to move your SDR team into the top 10% of performers for live chat.

Response Time

If you respond to people in under a minute, you have an 85% better chance of having a productive conversation with them than if you wait even 1 to 2 minutes

Live Chat Results

Studies show that just having live chat available leads to a 48% increase in revenue per chat hour and a 40% conversion rate. What kind of increases could optimization bring? (Source: Forrester).

Live Chat Success

“After Implementing the ChatFunnels trainings/strategies, we have decreased average live chat response times by over 73%, our response rates are now 100%, and our email capture rates have increased by 52%. The proof is in the data!”

Derek Boggs
Sr. Manager, Demand Gen, Ivanti