Archive for August 2019

Building and deploying a chatbot shouldn’t be that hard, right? And it’s not, but it takes more time and effort than you might think. Since chatbots are still relatively new, most companies don’t have teams specifically dedicated to implementing and optimizing a solid chatbot optimization strategy. It can take a lot of time and manpower to get your chatbots up and running.

Live chat used to be “a nice option to have.” Its job was to look flashy and make customers feel confident that if all else failed, they could get their questions answered. But it’s starting to become an essential part of the online customer experience. The modern-day customer expects an unparalleled level of customer service…